FAQ's

What is Herald Benefits?
Herald Benefits is designed to reward all subscribers of The Sydney Morning Herald and The Sun-Herald by offering exclusive access to special events, VIP packages, early bird offers, ticket giveaways and a host of other privileges and benefits, just for being a subscriber.

Who is eligible?
All Sydney Morning Herald and Sun-Herald subscribers who hold a current account directly with Fairfax. Herald Benefits is an added benefit of being a subscriber.

What if I subscribe directly with my newsagent?
Herald Benefits is only available when you subscribe directly with Fairfax. If you subscribe directly with Fairfax, your newsagent still receives the commission for your home delivery.

When does Herald Benefits expire?
Your membership to Herald Benefits expires the date your subscription to The Sydney Morning Herald and/or The Sun-Herald expires.

How do I find out about the benefits, offers and competitions which are available?
There are many ways to stay up-to-date with what offers are available:

• The Save page of this website - shows you all the lastest offers to save you money
• The Bonus page of this website - shows you all the added bonuses you can take up
• The Win page of this website - shows you all our latest competitions
• Email updates
• Herald Benefits column, which appears in-paper the first consecutive Saturday, Sunday and Monday of the month. For a calendar of appearance dates, click here. Also, keep an eye out in Saturday's Sydney Morning Herald for subscriber benefits from the Herald's books and travel services.

Are there any offers that are available year-round?
Yes, for our ongoing benefits, click here.

My e-mail address has changed. Where can I update it?
To update your email address, click here.

I would like to register for the email updates.
To register to receive email updates, click here. Alternatively, you can call Customer Service on 1800 25 25 25.

Why haven't I received my Herald Benefits Select membership card?
We have discontinued the Herald Benefits Select card. However, you are still entitled to exclusive subscriber offers as they become available simply by quoting your account number.

Can I contact you by phone?
Customer Service is happy to answer any questions you may have on your subscription or Herald Benefits. Simply call 1800 25 25 25 between 7am and 7pm Monday to Friday, and 7am and 1pm on the weekend and public holidays. Alternatively, click here for the "Contact Us" page on this website.